24/7 CUSTOMER SERVICE +90 533 681 68 98

FREQUENTLY ASKED QUESTIONS

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HOMEPAGEFREQUENTLY ASKED QUESTIONS

We're here to assist you in finding answers to your questions about airport transfers and the high-quality services we provide. Below, you'll find answers to some of the most commonly asked questions. However, please don't hesitate to get in touch with us if you have any other inquiries. You can reach us by phone at +90 533 681 68 98, via email at info@myfriendtransfer.com, or by using the contact form on our website's contact page. We're more than happy to help.

What is Antalya VIP Transfer Service?

Our Antalya VIP Transfer service is a special service that meets you from Antalya Airport or your hotel with luxurious and comfortable vehicles and transports you safely to your desired destination. Our professional chauffeurs are at your service to make your trip most comfortable and fast.

How can I make a reservation for Antalya Airport Transfer?

To book your Antalya Airport transfer, you have a couple of convenient options. You can easily make a reservation through our website by filling out the form located at the top of our homepage. Alternatively, you can give us a call at +90 533 681 68 98 to secure your transfer. Additionally, feel free to share any special requests you may have while making your reservation. We're here to make your journey as smooth as possible.

How Do You Calculate Your Transfer Prices?

Our transfer fees are determined based on several factors, including your starting and destination points, the type of vehicle you select, and your travel date. To find out the specific transfer fees applicable to your journey, please visit our Regions & Prices page on our website. Alternatively, you can obtain an exact price when you make your booking. We aim to provide transparent and flexible pricing for your convenience.

Which Hotels Does Your Antalya Hotel Transfer Service Cover?

Our Antalya Hotel Transfer service covers many hotels in the Antalya region. You can find out which hotels cover our service by entering the name of your hotel on our reservation form or by contacting us.

How is Safety Ensured in Your Transfer Service?

At our core, ensuring your safety is paramount. We rigorously maintain and inspect all our vehicles on a regular basis. Our drivers are well-trained and bring a wealth of experience to every journey. Moreover, we are dedicated to implementing stringent COVID-19 measures throughout your transfers, always guaranteeing the well-being of our passengers. Your safety and peace of mind is our utmost concerns.

How can I change or cancel my reservation?

If you want to change or cancel your reservation, you can cancel it from the My Transfer Order section on our website. Please notify us of your cancellations at least 24 hours in advance. You can contact us for more information about our cancellation policy or check the reservation policies on our website. You can contact our customer service team for detailed information.

What Should I Do About Late Arrivals and Wait Time?

If your flight is delayed or you have to wait for any other reason, it is important that you let us know. Our driver will wait for you.

How Can I Submit My Other Special Requests?

When making your transfer reservation, you can add a note on the reservation form to indicate your special requests. You can also send us your special requests by phone. We will do our best to provide you with the best service possible.

To which airports do you provide transfer services?

Our company extends its transfer services to all major airports in the Antalya, Muğla, and Istanbul regions. You can easily access the list of airports we serve by visiting our website. We're here to connect you to your destination, no matter which key airport you're arriving at or departing from in these regions.

How experienced and reliable are your drivers?

We meticulously choose, train, and closely oversee our drivers. Each member of our driving team is a seasoned and dependable professional. Your satisfaction and safety as our customer are our utmost concerns.

What are the payment options for airport transfer?

We offer credit card and cash payment options for your airport transfers. You can contact our customer service team to get more information about payment options.

What is my luggage allowance?

Luggage allowance is specified at the time of booking and may vary depending on the type of transfer vehicle. Generally, each passenger is allowed one hand luggage and one large suitcase. Please contact us for more luggage allowance.

What can I do if I have trouble making a reservation?

If you encounter any problems during the booking process, there is no need to worry. We are here to help you!

You can complete the reservation process without any problems by contacting us. Just contact us and share all the necessary information with us. We will create a special reservation in your name, quickly issue your voucher and send it to your e-mail address.

You relax, we take care of all the details of planning your trip. We are here to offer you the best service!

How do I know if my booking is confirmed?

Your reservation will be swiftly processed, and you can expect to receive a confirmed Order Confirmation Email within 12 hours. We kindly request you to regularly check your email inbox and ensure to review the incoming Order Confirmation Email to confirm the successful processing of your reservation. This email will provide comprehensive details regarding your reservation along with its confirmation status, assuring you that your trip is secure and compliant.

Should you have any inquiries or require supplementary information, please do not hesitate to reach out to us. We are dedicated to assisting you throughout every stage of your journey!

How do I find you at the airport?

Our experienced team will wait for you at the exit gate of the airport terminal with a welcome sign bearing the text My Friend Transfer.

More details and specific instructions regarding the welcome process are included in the confirmation email specially prepared for you. This email contains all the important information you need to know before your journey begins.

We can't wait to start your trip and are here to provide you with excellent service every step of the way.

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